Keeping your customers is one of the most important things you can concentrate on; as a manager providing a service, you need to make sure your clients are in a comfortable environment, where they can feel free to make decisions and have discussions with your team. Nobody likes to buy if they feel pressured, and elements of the atmosphere can contribute to this psychological standpoint. Creating the perfect retail or commercial environment can seem like a bit of a conundrum though, how on Earth do you keep everyone happy? The answer? Cover the basics and thoroughly and adapt! Here’s our check list to get you started on the foundations of a great customer environment.